Table of Contents
Payment Methods & Options
Virtual Account (VA)
Available from major Indonesian banks including BCA, BNI, BRI, Mandiri, and others. Generate a unique VA number for secure bank transfers.
QRIS Payment
Quick Response Indonesian Standard for instant, contactless payments using any QRIS-compatible mobile banking app.
Note: Note: All payments are processed through our secure payment gateway to ensure your financial information is protected with industry-standard encryption.
Non-Refundable Policy
Default Policy: Payments are Non-Refundable
By default, all payments made for Kraflab certification services are considered final and non-refundable once the certification process has begun.
This policy applies to:
- Product certification fees
- Community verification charges
- Premium service upgrades
- Additional verification requests
- Expedited processing fees
This policy ensures the integrity of our certification process and covers the resources, time, and expertise involved in product verification and authentication services.
Contact & Support
Additional Resources
Best Practice: Before requesting a refund, please check our FAQ section and try basic troubleshooting steps. Many common issues can be resolved quickly without a refund.
Policy Updates
Update Notifications:
- Significant changes will be communicated via email to registered users.
- Updated policies will be posted on this page with a new "last updated" date.
- Continued use of our services constitutes acceptance of updated terms.
We recommend reviewing this policy periodically to stay informed about our refund procedures and any changes that may affect your rights as a user.
